VoIP Statistics By Benefits, Market Size, Users, Features, Advantages and Disadvantages
Updated · Jan 02, 2025
TABLE OF CONTENTS
- Introduction
- Editor’s Choice
- General VoIP Statistics
- Benefits of VoIP
- VoIP Market Size Statistics
- By Users
- VoIP Price Statistics
- VoIP User Statistics
- Mobile VoIP Market Statistics by Region
- VoIP Subscribers Statistics by Country
- VoIP Market Providers Statistics
- VoIP Calls Statistics by Type, 2024
- VoIP Website Traffic Statistics
- By Country
- By Traffic Source
- Advantages and Disadvantages of VoIP
- VoIP Innovative Features and Future Trends
- Conclusion
Introduction
VoIP Statistics: Voice over Internet Protocol (VoIP) is a technology that lets people make phone calls over the Internet instead of using traditional phone lines. It’s widely used for both personal and business communication because it’s cost-effective and offers advanced features like video calling and instant messaging.
Understanding VoIP helps users see how popular and useful this technology has become in recent years. These current trends and analyses highlight trends like the growing number of VoIP users, the rise of mobile VoIP apps, and how businesses are saving money by switching to internet-based communication. By looking at these trends, we can better understand the impact of VoIP on the way users connect and communicate in today’s digital world.
Editor’s Choice
- VoIP Statistics show that the global VoIP market will grow to USD 102 billion in 2024, up from USD 85 billion.
- By the end of this year, over 3 billion people will use VoIP worldwide.
- As of 2024, the mobile VoIP market may hit USD 145.76 billion, with 74% of businesses using mobile calls.
- Small businesses save 32 minutes daily per employee by using VoIP features like messaging and routing.
- Meanwhile, nearly 40% of the global VoIP market is in North America, with Asia-Pacific growing fast.
- 94% of global companies are switching to cloud systems, including VoIP, to make their security better.
- Around 82% of businesses saved money by switching to cloud communication systems, which often include VoIP.
- In recent years, 70% of small businesses have used VoIP because it’s affordable and easily grows with them.
- VoIP Statistics further elaborates that by the end of 2024, nearly 40% of the world’s population (1.2 billion people) will use mobile apps for VoIP.
- About 55% of VoIP users worry most about security risks like data leaks and intercepted calls.
- Top VoIP providers this year are Zoom, Microsoft Teams, Cisco WebEx, and RingCentral for communication.
General VoIP Statistics
- The VoIP hardware market, including IP phones, adapters, and gateways, will reach USD 15 billion by 2024.
- Companies save an average of USD 1,200 per employee each year by switching to VoIP.
- Around 57% of VoIP users worry about security issues like data breaches and eavesdropping.
- After adopting VoIP, companies have reported a 20% boost in productivity.
- To address these risks, 60% of VoIP providers are heavily investing in better encryption and security features.
- The USA has 34 million VoIP users, followed by Japan (31 million) and France (22 million).
- Using VoIP can also help businesses cut teleconferencing costs by 30%.
- About 47% of businesses use SMS through VoIP services.
- However, 74% of employees rely on mobile apps to make business calls through VoIP.
- Six in ten professionals face monthly communication problems; 14% deal with them weekly.
- Many users say they save up to 90% on international calls compared to regular phone lines.
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Benefits of VoIP
- The most useful VoIP features are find me/follow me (77%), handling calls (67%), conference calls (65%), managing messages (63%), mobile IP PBX (58%), and supporting remote work (57%).
- Switching to VoIP can help businesses cut communication costs by as much as 75%.
- Around 67% of workers say VoIP helps them work remotely by keeping up with important calls.
- As mentioned in VoIP Statistics, 75% of VoIP providers now include better security features, making these systems safer to use.
- 70% of businesses like VoIP because it grows easily, and 40% of schools use it.
- Most employees (80%) feel happier at work because VoIP makes communication easy and flexible.
- VoIP helps the environment as 50% of businesses cut travel and use online communication tools.
VoIP Market Size Statistics
(Reference: headphonesaddict.com)
- According to a report by Headphones Addict, the mobile VoIP market is growing fast and could reach USD 45.8 billion by 2024, with 20% yearly growth since 2016.
- The future size of the VoIP market is expected to grow steadily in 2025, resulting in USD 95.5 billion, followed by USD 102.5 billion (2026) and USD 183.7 billion (2027).
- Looking further ahead, it could hit USD 278.53 billion in 2031 but then slightly drop to USD 255 billion by 2032.
- Around 60% of people use Google on their phones to find and directly call businesses.
- By the end of 2024, the worldwide income from VoIP services is expected to reach USD 194.5 billion.
- By 2025, VoIP will cover 50% of the market as businesses adopt global communication tools.
The market size of VoIP in the United States is detailed below:
| Year | Market Size (USD billion) |
| 2024 |
38.5 |
|
2023 |
32.6 |
| 2022 |
28.1 |
|
2021 |
24.2 |
| 2020 |
20.7 |
By Users
- Based on VoIP Statistics, approximately 105 million Americans will be using VoIP services by 2024.
- From 2020 to 2024, the number of Americans using VoIP will grow at a CAGR of 8.7%.
| Year | Number of Users |
| 2023 | 98 million |
| 2022 | 90 million |
| 2021 | 82 million |
| 2020 | 75 million |
VoIP Price Statistics
- Businesses can save up to half on phone bills by switching to VoIP services.
- A VoIP phone system usually costs USD 25 to 40 per line monthly, depending on the provider.
- VoIP can cut small business startup costs by as much as 90%, saving money easily.
- VoIP Statistics also reports that VoIP service prices might increase by 3% in the next five years.
- In 2024, using cloud contact centres cut IT staff costs by 15%, making operations more efficient.
- UC helps employees save 30 minutes daily, making their work faster and more efficient.
- Businesses using combined voice and video conferencing with UC saved 30% on their conferencing tool costs.
- VoIP use is expected to grow 35% by 2036 as its benefits outweigh the costs.
Subscription Costs of VoIP providers in 2024 are detailed in the table below:
| Provider | Monthly costs per user |
| Nextiva | USD 30 |
| RingCentral | USD 30 |
| Ooma | – |
| Vonage | USD 21 |
| 8×8 | USD 24 |
VoIP User Statistics
- By 2024, over 2.5 billion people will use mobile VoIP, with 80% accessing it through smartphones and mobile devices.
- Around 1.17 billion people, or 38% of all users, are expected to use VoIP services from their homes.
- They are growing 7.2% yearly because international calls cost less and the service is easy.
- VoIP Statistics in 2024 show that over 70% of small businesses now use VoIP because it offers cheaper and more reliable communication options.
- Moreover, around 60% of people use personal VoIP mainly to make international calls for communication.
- About 75% of call centers worldwide now use VoIP, making customer service cheaper and more efficient.
- Around 35% of VoIP users now use the platform for video calls, especially for business meetings.
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Mobile VoIP Market Statistics by Region
(Reference: financesonline.com)
- As mentioned in VoIP Statistics in 2023, the Asia Pacific region had the biggest mobile VoIP market, worth USD 49 billion, and Europe followed with a market size of USD 39 billion.
- North America came next with USD 20 billion, while Latin America reached USD 9 billion.
- The Middle East had the smallest market, valued at USD 3.5 billion.
- The market size is expected to be USD 60 billion in Asia Pacific, USD 46.5 billion in Europe, USD 23.5 billion in North America, and USD 11.5 billion in Latin America in 2024.
VoIP Subscribers Statistics by Country
| Countries | Q1 (million) |
Q2 (million) |
| United States | 34 |
35.2 |
|
Japan |
31 | 32 |
| France | 22 |
23.1 |
|
Germany |
18.5 | 19 |
| United Kingdom | 16 |
16.5 |
|
India |
12.8 | 13.4 |
| Canada | 10.2 |
10.7 |
|
Brazil |
9.5 | 9.9 |
| Australia | 8.7 |
9 |
|
Russia |
7.8 |
8.1 |
VoIP Market Providers Statistics
| Providers Name | Market Share | Users | Usage |
| RingCentral | 31.6% | 2 million | 40% of small and medium-sized businesses (SMBs) |
| Nextiva | 22.3% | 1.5 million | 30% of SMBs |
| 8×8 | 13.7% | 1 million | 25% of large enterprises |
| Vonage | 10.9% | 1.2 million | 35% of users report cost savings of 40% or more on their communications after switching to Vonage. |
| Zoom Phone | 7.5% | 2 million+ | 45% of businesses |
| Microsoft Teams | 8% | 300 million+ (20% of these use the platform’s VoIP capabilities) | 50% of enterprises |
| Google Voice | 5% | 15 million | 40% of small businesses |
| Grasshopper | 3% | 350,000 | 70% of users |
| Dialpad | 4% | 700,000+ | 65% of businesses |
| Ooma | 2% | 1 million+ | 55% |
VoIP Calls Statistics by Type, 2024
As of 2024, the share of phone calls made using VoIP (Voice over Internet Protocol) across various devices is detailed below:
| Device Type | Calls Share | Growth Rate |
| Mobile Devices (Smartphones and Tablets) | 55% | +12.5% (2020 to 2024) |
| Desktop and Laptops | 30% | +8.3% per year |
| IP Phones | 12% | -5% annually |
| Other Devices | 3% | – |
VoIP Website Traffic Statistics
(Source: similarweb.com)
- By October 2024, voip-info.org had 71.4 thousand visits.
- This was a small drop of 0.31% compared to the previous month.
- The bounce rate of the website turned around 48.15%.
- Over the past three months, the website’s global ranking went up, moving from 539,032 to 581,017.
By Country
(Reference: similarweb.com)
- VoIP Statistics 2024: The United States had 14.73% of the website’s total traffic, which has decreased by 36.5%.
- During the same duration, other countries recorded the following contribution to total traffic: Russia: 7.76% (+87.99%), Belarus (4.41%), Belgium: 4.2% (+507.2%), Germany: 3.79% (-51.75%).
- Other countries togetherly made up around 65.12% of visitors shared on voip-info.org.
By Traffic Source
(Reference: similarweb.com)
- VoIP Statistics 2024 also shows that organic search generated the highest traffic rate to voip-info.org, accounting for 54.83%.
- Almost 34.41% of the share comprises direct traffic searches, while 7.65% is from referrals.
- Others are followed by social media (2.43%), mail (0.13%), and display (0.49%).
Advantages and Disadvantages of VoIP
| Advantages | Disadvantages |
| VoIP is usually cheaper than traditional phone services. You can make calls over the Internet without paying high phone bills. |
VoIP only works well if you have a strong and stable internet connection. Poor Internet can cause call drops or bad sound quality. |
|
VoIP can be used on various devices, such as smartphones, laptops, and tablets. It works anywhere with an internet connection. |
VoIP systems need electricity to work. If there’s a power outage, you might not be able to make calls. |
| VoIP offers features like video calls, call recording, voicemail-to-email, and conference calls, which are often included for free. |
Since VoIP works over the Internet, it can be vulnerable to hacking or data theft if not properly secured. |
|
Setting up VoIP is simple. You don’t need extra wiring or complicated hardware. |
VoIP may not always connect to emergency services easily or accurately show your location to responders. |
| With VoIP, you can call people around the world at a much lower cost compared to traditional international calls. |
Sometimes, VoIP calls can have delays, echoes, or noise, especially if the network is busy or slow. |
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VoIP Innovative Features and Future Trends
- VoIP Statistics in 2024 show that about 73% of businesses rely on VoIP technology to make video calls and hold meetings.
- Meanwhile, VoIP cuts the need for desk phones in offices by 50%, making communication easier.
- Advanced VoIP tools help employees work better and faster, boosting productivity by 20%.
- By the end of 2025, AI-based features in VoIP are expected to grow by 35%.
- VoIP services will also support 5G networks by 2025.
- By 2030, most business communication (about 90%) will use VoIP.
- Meanwhile, 40% of the VoIP market will come from calls made from computers to phones by 2032.
- In the same period, the number of people using VoIP at home is expected to grow by 10%.
Conclusion
VoIP (Voice over Internet Protocol) is a modern technology that allows users to make voice calls by using the Internet instead of traditional phone lines. It is cost-effective and flexible and offers features like video calls, file sharing, and conference calling. However, it relies on a stable internet connection, and poor quality may occur during outages or slow networks. VoIP is a practical solution for businesses and individuals seeking affordable and efficient communication, provided they have reliable internet access.
Sources
FAQ.
VoIP converts voice into digital signals, sends them over the Internet, and converts them back to the other person’s voice.
VoIP lets you make cheap or free calls using the Internet, offering flexibility, clear sound, and easy global communication.
VoIP calls can be secure if encrypted, but risks like hacking exist. For safety, use strong passwords and reliable providers.
VoIP is great for businesses because it’s affordable, easy to use, and allows flexible communication anywhere with an internet connection.
VoIP costs vary from USD 20 to 50 monthly per user, depending on features, provider, and setup. Some offer free basic plans.
Saisuman is a talented content writer with a keen interest in mobile tech, new gadgets, law, and science. She writes articles for websites and newsletters, conducting thorough research for medical professionals. Fluent in five languages, her love for reading and languages led her to a writing career. With a Master’s in Business Administration focusing on Human Resources, Saisuman has worked in HR and with a French international company. In her free time, she enjoys traveling and singing classical songs. At Coolest Gadgets, Saisuman reviews gadgets and analyzes their statistics, making complex information easy for readers to understand.
